Technology only works if people use it.
Rolling out AI is the easy part. Getting people to trust it, use it, and build their workflows around it is where most programmes quietly fail. We make adoption stick.
Most AI initiatives stall not because the technology fails, but because people were not brought along.
Hesitation, resistance, and unclear communication delay value realization.
Analyse target groups, organizational culture, and change readiness.
Define goals, communication strategy, training concept, and engagement approach.
Facilitate workshops, training sessions, and communication campaigns throughout.
Monitor results and continuously adapt change management interventions.
Document results, lessons learned, and transition to internal teams.
A plan specific to your AI initiative, not a generic playbook.
Who will be affected, how, and what they need to hear.
Messaging and content your people will actually read and engage with.
Sessions that move teams from resistant to confident and ready.
An honest assessment of what worked and what the next phase should look like.
AI literacy across business units
A Swiss insurer wanted business units to start driving AI initiatives, not just react to what IT proposed. We ran workshops around real use cases and co-developed ideas with the teams. Hesitation dropped and several units left with their own proposals on the table.
18-month AI adoption programme
A large Scandinavian P&C insurer was rolling out AI tools and needed someone to own the people side. We ran the change management over 18 months, covering workshops, communication, and stakeholder alignment. Adoption stuck because it was supported, not just announced.
Let's talk through your situation.
Andreas Margelisch Change Management Expert
